The complex software tool, with scattered information and infrequent user interaction by our older-adult Volunteers, led to confusion and forgotten functionalities.

I created the department's first training manual and program to introduce new volunteers and employees and provide a user-friendly guide. This step-by-step resource, complemented with visuals, empowered learners to learn at their own pace.

The training manual, intended to supplement on-the-job training, became a valuable self-learning tool for trainees. It saved time for both trainers and trainees by reducing the need for repetitive instruction and providing a reference guide for less frequent tasks.