Lack of a standardized maintenance & intake process resulted in inconsistent updates, knowledge gaps, and inefficient workflows.

I developed a visual process flow for eLearning maintenance, incorporating documented exceptions, embedded links, and templated resources. This streamlined workflow includes client-facing elements, such as an introduction to the process and a closing documentation section with resources for future engagements. 

By developing this comprehensive process flow, I significantly improved the efficiency and collaboration with our team. This standardized approach, with its visual clarity, embedded links, and templated resources, empowered the team to maintain and update eLearning content more effectively. This resulted in a smoother workflow, reduced reliance on individual knowledge, and ultimately, a higher quality of experiences for our learners.